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HOSPICE  |  HEALTHCARE  |  BUSINESS
P
ROFESSIONAL SPEAKING/TRAINING  |  
PALLIATIVE CARE
HOMECARE  |  LONG TERM CARE  |  EXECUTIVE SEARCH
COMPLIMENTARY THERAPY PROGRAMS  |  ORGANIZATIONAL CHANGE

Benchmarking of quality standards
Capital Campaign Strategies
Clinical Program Evaluation
Competitive Contracting
Creative Programs — Arts Care and Kids Care
Financial Assessment
Financial Development of Clinical Managers
Hospice House Development
Leadership Training
Management Retreats
Management Techniques
Marketing Plans to Increase Length of Stay
Mentoring New or Developing Managers
New Business Development
New Program Development
Nursing Home Program Development
Organizational Design
Palliative Care Programs
Productivity Assessment
Program Assessment
Project Development
Rural Hospice Development
Strategic Planning
Survival/Re-Vival Plans
Training Volunteer Trainers

Benchmarking of quality standards
The Watershed Group will help you create quality assurance standards that are documented for surveyors and can be realistically implemented and relevant to patient care.

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Capital Campaign Strategies
The Watershed Group will help you develop strategies to raise funds for capital expenditures that are not only creative, but are also proven to be successful. TWG will also assist you in determining if your community is ready for a campaign and explain components that are essential to its success.

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Clinical Program Evaluation
Staff at The Watershed Group will help you improve your clinical services by reviewing all aspects of your clinical operation. We also help you prepare for surveys or conduct follow-up after the survey.

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Competitive Contracting
The Watershed Group will show you how to provide quality service beyond the expectations of patients and their families and still keep costs below revenues. We'll show you how to pay competitive rates for consumables and resources and reduce expenses through competitive contracting.

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Creative Programs — Arts Care and Kids Care
Create innovative hospice care programs for your patients and their families, using resources in your own community. The Watershed Group will help identify and mobilize these resources creatively and cost-effectively.

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Financial Assessment
Revive a troubled healthcare entity with “cost containment and revenue maximization” from The Watershed Group. TWG will help you reexamine process, numbers and provide a detailed and sensitive assessment of all areas in your organization. TWG will also help guide your organization through the financial labyrinth of healthcare reimbursement.

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Financial Development of Clinical Managers
As more and more hospice organizations are led by managers with clinical, rather than, financial backgrounds, The Watershed Group will help you develop financial management skills essential to the health and survival of your organization.

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Hospice House Development
Assess the need and financial viability of building a hospice house in your community. The Watershed Group will help you plan, build and create a home environment to care for terminally ill patients in your area. TWG staff will show you how to provide quality professional medical services that are reimbursed by insurance.

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Leadership Training
Let The Watershed Group provide training to your current managers or new hires so they can help your organization grow and prosper. TWG will help prepare your staff to meet the challenges of succeeding in today’s competitive environment. Training is tailored to your needs and can be arranged on an ad hoc basis or on a continuing contract.

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Management Retreats
A management retreat organized by The Watershed Group will empower your managers to lead your organization to success by using their innate creativity and imagination. At a retreat, your management team sees you in a different environment and you provide them with a setting more conducive to new ideas and synergy. Two to four-day retreats can be scheduled in settings that allow for the natural personalities of your team to shine outside of the formal environs of the corporate office.

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Management Techniques
With the benefit of an outside perspective, The Watershed Group will help you determine whether change is needed in your management process or procedures to allow your organization to better respond to its mission and strategic plan.

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Marketing Plans to Increase Length of Stay
Improve the quality of your hospice care through development of better referral programs. The Watershed Group will help you reach patients before they are at the “brink of death” with earlier referrals and better communications programs in your community. TWG will also help your hospice improve the quality of patient care by increasing length of stay in hospice.

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Mentoring New or Developing Managers
The Watershed Group will provide guidance to your management team on an ongoing basis, as they continue their development. On-site, telephone, or e-mail guidance allows new managers to gain confidence more quickly as they face daily challenges and learn their new responsibilities.

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New Business Development
The Watershed Group will help you enter new markets to assure the long term survival and efficient use of existing resources. From physical plant to staff, TWG will help you assess your current status, the community needs and how you can generate business and/or services for your organization and community.

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New Program Development
Let The Watershed Group assist you with needs and resource assessment, new ideas and experimental programs that can move your hospice program to the next level. TWG is also available to evaluate your program ideas and to assist with their implementation.

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Nursing Home Program Development
The Watershed Group will help you create an environment for your nursing home patients that will become the standard of excellence in elder care. As more and more families are unable to care for their elderly family members at home, let TWG show you how to bring the hospice concept of care to the nursing home environment, with the emphasis on “home.”

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Organizational Design
The Watershed Group will help you recognize the need for organizational redesign to better meet the needs of your customers. TWG's compassionate yet candid review of your organization will help identify areas in need of change, to increase revenues without reducing services. Let us help you make the needed design changes to better serve your client base and improve your profit and loss statement.

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Palliative Care Programs
Begin a Palliative Care Program with help from The Watershed Group. Offer pain and symptom management, emotional support and guidance for patients with chronic illnesses, years rather than months prior to death. You can provide compassionate care to patients still receiving active treatment and also increase the referrals to your hospice program.

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Productivity Assessment
The Watershed Group will provide a sensitive, compassionate assessment of how you can improve efficiency while maintaining a high quality of care. Service is available on an hourly or continuing contract basis.

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Program Assessment
The Watershed Group will review your healthcare program to assess its strengths and weaknesses in a sensitive caring manner. TWG professionals will provide proposals for improvement in all facets of your organizational structure. This service is available on an hourly or annual retainer basis.

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Project Development
The Watershed Group will provide the services necessary for a new organization startup or assist with the implementation of virtually any new component of your existing organization.

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Rural Hospice Development
With experience developing one of the largest rural hospices in the country, The Watershed Group will help you with the creation of a new rural hospice or the assessment of an existing program. We'll address the many differences between rural and urban hospices.

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Strategic Planning
Develop a vision for your organization to follow during the twists and turns of change. Involving the board of directors, management team and entire staff will focus everyone on the mission of the organization and provide a road map to follow to ensure continued success.

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Survival/Re-Vival Plans
The Watershed Group offers an external assessment of organizational direction and survivability options. Our plans allow you to validate many of your own strategies prior to implementation. TWG will also assess options that might not be the best choices for you or your program’s well being.

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Training Volunteer Trainers
Let The Watershed Group help you create a solid volunteer training program that will ensure community involvement and increase referrals from committed volunteers. TWG will show you how to expand hospice care with volunteers willing to serve in ways Medicare reimbursement will not fund.

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copyright © 2000 The Watershed Group
pattimoore@thewatershedgroup.com • Phone: 352.495.2800 • Fax: 352.495.1810
The Watershed Group • 5745 SW 75th Street, #323 • Gainesville, FL 32608